Effective Date: August 29 2025

Privacy is important to Fe + Luz Design Studio (hereinafter “Fe + Luz”, “we”, “our”, “us”). We are committed to protecting the personal information of our clients, collaborators, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with applicable privacy laws in Ontario and Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

By engaging our services or using our website, you consent to the practices described in this Policy.

1. What Information We Collect

We collect only the personal information necessary to provide our interior design services or operate our website. This may include:

Contact details: name, address, phone number, and email.

Project-related information: floor plans, photos, and notes you provide to help us understand your design needs.

Service records: correspondence, invoices, and agreements related to your project.

Website interactions: information you share through our contact forms, or basic analytics (e.g., site traffic, browser type).

We do not collect sensitive personal information (such as health, financial, or biometric data) unless it is necessary for a project and you provide it voluntarily.

2. How We Use Your Information

Your personal information will only be used for purposes directly related to our design services and business operations, such as:

Communicating with you about your project or inquiries.

Preparing proposals, contracts, and design documentation.

Coordinating with contractors, suppliers, and consultants (with your consent).

Sending administrative updates or important service-related information.

Improving our website and client experience.

We do not sell or trade your personal information.

3. Sharing Your Information

We may share your personal information only in the following limited situations:

Service providers: trusted contractors, consultants, or vendors engaged in your project. These parties are given only the information necessary to perform their work.

Legal obligations: when required to comply with Canadian law, regulations, or court orders.

Whenever possible, we ensure third parties maintain confidentiality and adequate safeguards.

4. Retention of Information

We retain your personal information only as long as it is required for the purposes outlined in this Policy, or as required by law. Once no longer needed, information is securely deleted or anonymized.

5. Your Rights

Under PIPEDA, you have the right to:

Request access to the personal information we hold about you.

Correct or update your personal information if inaccurate.

Withdraw your consent to our use of your information (subject to contractual or legal restrictions).

Request deletion of your personal information, where applicable.

To exercise these rights, please contact us at the email provided below.

6. Safeguards

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, loss, misuse, or disclosure. While no system is entirely risk-free, we strive to use industry best practices to protect your information.

7. Cookies & Website Analytics

Our website may use cookies or analytics tools (such as Google Analytics) to improve your browsing experience and understand site usage. These tools collect information in an aggregated and anonymous manner. You may adjust your browser settings to refuse cookies, though some website features may not function properly.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. The revised version will always be posted on our website with an updated “Effective Date.”

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we manage personal information, please contact:

Fe + Luz Design Studio
📧 Email: mirianferguson@feandluz.com
🌐 Website: www.feandluz.com

Privacy policy